Brian Ho

  • Technical Program Manager
  • Fremont, CA, USA
  • Apr 01, 2021
Full time Business Development Engineering Executive Information Technology Professional Services

Personal Summary

A self-motivator and a technology enthusiast, I have 20+ years of career experience. I have established my own moral compass, that is to lead by example at work and to set high moral standards for all my co-workers to follow. I constantly remind myself to exhibit high level of business integrity and honesty at work. A problem solver by nature, a believer in focus, and at the end of the day I must deliver results. Additionally, I emphasize on creating products and services that are not only going to generate revenue for my employer, but also create value for all my stakeholders.

Work Experience

Principal Service Engineering Architect/Manager
Oct 2013 - Jun 2020 SAP

- Managed and owned the strategic model for West-region HANA Enterprise Cloud function and operations
- Worked closely in alignment with customer value organization leadership in developing strategic marketing plans and programs to support customer business objectives
- Participated in Cloud Architecture Innovation and Operations Optimization projects, contributed to team effort that delivered high quality service engineering products and solutions on time and within budget
- Served as owner of 11 assigned SAP software engineering topics focusing on creating values, knowledge content, and solution standards for HANA Enterprise Cloud
- Owned the product vision for my assigned product area. Understood the needs of customers and familiar with best practices in successful cloud deployment, implementation, and migration
- Orchestrated and led the execution of the product strategy, incorporating Software, Cloud, Services, Support/Maintenance, Partners, and Channels
- Worked closely with SAP product management team to influence the strategic product roadmap based on market insights and competitive analysis
- Be the master of mapping customer business needs to product designs I articulated through epics and stories
- Coordinated and aligned product release cycles, timelines and deadlines against detailed feature maps and priorities
- Managed and developed product backlog, as well as user stories backlog for implementation
- Participated in all scrum ceremonies. Facilitated team level ceremonies and events. Backed up and assisted other product team member as needed
- Designed and developed cloud innovative architecture concepts and operational processes for mainstream HANA Enterprise Cloud delivery, as well as new solutions and special customer requirements
- Worked with SAP cloud partners such as AWS, GCP, and Azure to coordinate execution and drive demand for SAP HANA cloud business
- Aligned KPI with key business stakeholders to define reporting needs, audiences, cadence, and delivery model
- Managed SLAs and provided guidance to the team on project execution and product management
- Coordinated with other SAP business unit to align overall go-to-market strategy across the network
- Collaborated with customers to share best practices that aligned with the company’s cloud strategy
- Identified co-innovation opportunities, then facilitated moving from pipeline to delivery of the opportunities
- Optimized operations to lower the total costs and to improve services by technical analysis, problem management, and continual service improvement
- Evaluated new cloud technologies regularly to help improve solution offerings to deliver innovation
- Documented cloud solutions per guidelines and performed transfer of architectures into (pilot) operations
- Collaborated with team members and other stakeholders to deliver high quality solutions that are technically viable and offer value to the customer
- Performed research and knowledge discovery to stay current on the latest cloud technological advances and changes, assessing impacts and evaluating future opportunities
- Supported the knowledge management of engineering topics by utilizing standards to maintain documentation and processes that begin with templates, and end with published whitepapers and solution documentations
- Performed knowledge transfer by creating programs of instruction and providing expert training on assigned topics
- Collaborated with Pre-Sales and Sales to gain valuable knowledge and feedback to evaluate the affectivity of solution recommendations and ongoing changes in the cloud market
- Worked on complex deals and presented to customers in supporting the evaluation of requirements and technical recommendations for solution architectures
- Applied best practice SAP Basis principles, concepts and techniques in system installation, migration, operation, monitoring performance, problem diagnosis and resolution

SAP, S/4 HANA, Virtualization, SAP Implementation, Vendor Management, Integration, ERP, Pre-sales, Solution Selling, Enterprise Software, Enterprise Resource Planning, Design Thinking, IoT, Machine Learning, AI, Predictive Analytics, IaaS, PaaS, SaaS, Channel Partnering, Go-To-Market, Hybrid Cloud, Solutions Engineering, Customer Success, Sales Enablement, Product Management, Program Management, Project Management, Big Data, Azure, GCP, AWS, Complex Deals, Channel Partnering, Technical Account Management, Cloud Partnership, Leadership, Market Analysis, Negotiation, Solution Architecture, Business Continuity, Blueprinting, KPI, SLA, JIRA, KANBAN, Microsoft Project, Start-up, Swimlane, Gantt Chart, Project Delivery, Engineering Management, Engagement Management, Product Development, International Team, Virtual Team, Due Diligence, Written Communication, English, Mandarin, Cantonese, Japanese, Bahasa

Principal Advanced Services Consultant
Sep 2011 - Oct 2013 Cisco Systems

- Worked as onsite Cloud Automation consultant for Cisco Intelligent Automation for SAP customer such as Levi Strauss, Columbia Sportswear, Nike, Grainger, SunGard, Under Armour, etc.
- CIAS solution was resold by SAP as “SAP IT Process Automation by Cisco” (ITPA)
- Expert Session speaker at SAP TechEd 2012
- Engaged by customer as Advanced Services Consultant to implement SAP automation for monitoring, installation, homogenous system copy, and DB clone
- Installed Cisco Process Orchestrator base engine and deployed SAP automation contents for system and infrastructure health checks to increase availability
- Configured ITPA to pinpoint diagnostics that help customer to spot performance problems and remediate issues before impacting business
- Customized automation workflows to meet unique SAP and non-SAP requirements
- Integrated ITPA with existing customer monitoring solutions from Microsoft, HP, IBM, BMC, and CA
- Deployed SAP HANA workflows that provide full landscape visibility across all SAP HANA operations
- Delivered End-to-End Automation & Monitoring Solution for customers running SAP HANA on Cisco Appliance
- Integrated ITPA with NetApp WFA to automate SAP database cloning process
- Participated in RFP scoping effort, customer presentation, SOW creation, High level & Low level designs, and project planning
- Able to deliver and execute engagement using standardized Cisco tools and project plans

SAP, HANA, Basis, Netweaver, Java, Oracle, Linux, Windows, MS Project, IT Process Automation by Cisco, Cisco Intelligent Automation, Cisco Process Orchestrator

Principal Solutions Architect
Nov 2009 - Aug 2011 EMC / VCE Start-Up

- SAP subject matter expert and founding member of the VBLOCK Team
- Published 4 SAP on VBLOCK whitepapers:
- VBLOCK™ Powered Solution for SAP: Simplified Provisioning for Operational Efficiency
- VBLOCK™ Powered Solution for SAP: High Availability for the Private Cloud
- VBLOCK™ Powered Solution for SAP: Use Case & Performance Results
- VBLOCK™ Powered Solution for SAP: SAP Application and Database Performance in Physical and Virtual Environments
- Session speaker at EMC World 2010 and VMworld 2010
- Presented and demo SAP initiatives on VBLOCK to 67 C-level executives at the Santa Clara EMC Executive Briefing Center
- Performed and submitted SAP on VBLOCK use cases to support EMC World, SAPPHIRE NOW, Cisco Live, VMworld, and SAP TechEd
- Conducted SAP on VBLOCK use cases and demos needed to support major IT tradeshows
- Architected and built SAP environment using VBLOCK infrastructure to support key SAP case studies for VPLEX long distance vMotion, Tidal Automated Monitoring, SD Benchmark, eCloud Manager, RecoverPoint, EMC FAST, and SRDF
- Developed and defined SAP on VBLOCK value proposition to show multi-tier availability, predictable performance and scalability, TCO reduction, integrated security, disaster recovery and backup/restore
- Worked with VCE partners, system integrators, and customers on Proof of Concept collaboration
- Proposed and architected SAP Solutions roadmap for VCE go to market strategy
- Created compute/network/storage SAP sizing template on VBLOCK
- Co-developed and prototyped conceptual version of the VBLOCK Sizer for iPhone and iPad
- The iPhone App was debuted at VMWorld San Francisco for the first time, and subsequently at VMWorld Copenhagen
- Assisted in SAP Centre of Excellence relocation from HP Lab in Palo Alto to EMC Executive Briefing Center in Santa Clara
- Collaborated with partners and assisted in building VBLOCK environment to host the SAP Center of Excellence
- Worked behind the curtain on grand opening of SAP COE into production at EMC briefing center Santa Clara
- Attended VCE WEEK at EMC Singapore and collaborated with Cisco Asia Pac to close VBLOCK deals in Asia
- Worked with SAP to blueprint and work stream of joint R&D projects with SAP COE HW/SW and IP assets
- Provided second and third-level technical support for the VCE Sales and Marketing teams as required
- Supported System Integrators engagements from Alliance team, Sales and Field Sales Architect team
- Supported the development of innovative applications solutions that incorporate EMC, Cisco, VMware, and Intel technologies
- Architected, planned, and built SAP environment in VBLOCK lab to support key SAP initiatives and case studies
- Installed SAP ECC 6.0 EHP4, Solution Manager 7.0, Process Integration 7.0, Enterprise Portal 7.0, and BI 7.0 on a Redhat Linux based Cisco UCS systems
- Supported key VCE solutions documentation effort and design proposals
- Built and conducted SAP Proof of Concept study for a major retail customer as key VCE initiative and SAPPHIRE NOW deliverable
- Planned and built SAP ECC AFS environment as needed to support the POC project
- Collaborated with team members to resolve issues/problems throughout the Proof of Concept
- Gathered and captured performance metrics as needed for EMC storage, Cisco network, Cisco UCS, VMware ESX, virtual machines, SAP application and database
- Authored and published whitepaper on the key findings and results of the POC study
- Worked with SAP, EMC, VMware, Cisco, and Intel performance engineers on SAP on VBLOCK optimization and benchmarking tests
- Performed SD Benchmark case study to support SAP Physical to Virtual migration using Oracle database on VBLOCK
- Supported EMC Executive Briefing Centre activities through VBLOCK presentations, demos, and telepresence
- Interacted with partners and customers to showcase SAP on VBLOCK
- Conducted interviews and generated evaluative feedbacks to management for hiring consideration
- Helped with VBLOCK team coordination to make sure all datelines and deliverables are met
- Produced SAP technical materials as needed to support ongoing VBLOCK presentations
- Initiated joint-development projects using the engagement model jointly developed with Alliance, Field Sales Architect and Solutions team
- Supported field sale engagements through conference calls, Q&A sessions, round table discussions, and whiteboard sessions

VBLOCK, EMC Celerra NS-960, Clariion CX4-480, Symmetrix VMAX, VNX Storage, SMC, Navisphere, Cisco UCS 6100 Fabric Interconnect, UCS B200/B250/440/230 Blades, UCS Manager, Cisco Nexus 1000/5000/7000, MDS 9506 switch, VMware vSphere, vCenter, VMware View, ESX 4.0/4.1, ESXi, Ionix UIM 1.0/2.0, eCloud Manager, Redhat Linux, Windows Server 2008 64bit, MSSQL, Oracle 10g, RecoverPoint, vMotion, SRM, DRS, HA, VPLEX, SRDF, SD Benchmark, LoadRunner, Quest Litespeed, Tidal TEO, SAP ACC 7.3, SAP ECC 6.0 EHP4, Solution Manager 7.0, Process Integration 7.0, Enterprise Portal 7.0, and BI 7.0

Sr. SAP Technical Consultant
Mar 2007 - Nov 2009 Fujitsu

Client Name: Aera Energy, Bakersfield CA, USA
Industry: Utility
Project Experience: SAP Basis Administration & Solution Manager 7.0 Implementation
Project Date: March 2009 – November 2009

- Engaged as Onsite SAP Technical Consultant to provide production Basis support and to implement SAP Solution Manager 7.0
- Installed SAP Solution Manager 7.0 on HP-UNIX based platform with integration to SAP HCM 6.0 EHP4, SAP Portal 7.0, and SAP BI 7.0
- Installed and configured SAP System Landscape Directory for all SAP systems within landscape
- Setup Service Desk, CHARM, Maintenance Optimizer, and Software Lifecycle Management within Solution Manager
- Provided guidance on design architecture, installation, maintenance and support of multiple SAP landscapes
- Performed root-cause analysis of Production, QA, and Development system issues using CCMS, Solution Manager, and HP OpenView
- Designed, developed and implemented disaster recovery practices, procedures and plans for the SAP environment
- Performed SAP application and Oracle database tuning and optimization to improve SAP performance and response time
- Documented the entire implementation process and assisted in system transition to steady state for customer
- Knowledge transferred new SAP Solution Manager functionalities to customer

SAP Basis, SAP Solution Manager 7.0, SAP HCM 6.0 EP4, SAP Portal 7.0, SAP BI 7.0, SLD, Service Desk, CHARM, Maintenance Optimizer, Software Lifecycle Management, Oracle 10g

Client Name: MTS Systems, Minnesota, USA
Industry: Specialty Chemical
Project Experience: SAP ECC6.0 SR3 Upgrade
Project Date: June 2008 – February 2009

- Engaged as Onsite SAP Basis Technical Upgrade Consultant on ECC6.0 SR3 upgrade project
- Upgraded from SAP 4.6C to SAP ECC6.0 SR3 in an AIX 5.3, Oracle 10g and IBM P-series environment
- Participated and assisted in successful upgrade of Sandbox, Test, Development, QA, and Production systems to ECC6.0 SR3
- Performed Oracle upgrade from 9.2.0.5 to Oracle 10.2.0.2
- QA'd client teams Upgrade process and documentation for their ECC6.0 upgrade
- Conducted Q&A review sessions with Basis Team to insure upgrade conforms to customer's IT enterprise architecture and aligns with ECC6.0 upgrade project
- Worked with Basis Team to document the As-Is and To-Be upgrade scenarios, and identified options that deliver the required business solutions on time and within budget
- Coordinated Basis upgrade activities that include ECC6.0 SR3 upgrade, backup strategies, going-live checks, support package updates, SAPgui distribution planning, OS and hardware sizing, and database performance tuning
- Performed troubleshooting and performance monitoring of Oracle database and SAP during various phases of Prepare and Upgrade
- Benchmarked ECC6.0 system performance and identified bottlenecks at the OS, database, and SAP basis level during the upgrade
- Documented the entire upgrade process and assisted in system transition to steady state for customer
- Knowledge transferred new Basis functionalities that provide customer with new improvements and enhancements on upgraded systems

SAP Basis, SAP 4.6C, SAP ECC6.0 SR3, AIX 5.3, Oracle 9i, Oracle 10g, IBM P-series

Client Name: Wyeth Pharmaceutical, Pennsylvania, USA
Industry: Pharmaceutical
Project Experience: Hardware Migration and SAP ECC6.0 SR2 Upgrade w/ Unicode Conversion
Project Date: January 2008 - May 2008

- Engaged as Onsite Basis Technical Consultant to support Hardware migration, Oracle database upgrade, and SAP ECC6.0 upgrade with combined Unicode Conversion
- Participated and assisted in successful upgrade of Development and QA systems to ECC6.0 & Unicode
- Performed Oracle upgrade from 9.2.0.7 to Oracle 10.2.0.2 with 42 Opatches
- Migrated SAP from 64-bit PA-RISC servers to 64-bit IA64 servers without major issues
- Performed system copy and Unicode conversion from HP PA-RISC to HP IA64 using SAPinst and Distribution Monitor
- Performed Combined Upgrade and Unicode Conversion. Upgraded systems from SAP 4.7 x200 Single-Code Page to SAP ECC6.0 Unicode
- Conducted Pre-Unicode Conversion system study, ran UCCHECK, setup SPUMG, and performed technical tuning for optimal runtime performance
- Configured package splitting, table splitting, export/import R3load balancing needed for Distribution Monitor for Unicode conversion
- Performed troubleshooting and performance monitoring of Oracle database and SAP during various phases of Prepare, Upgrade, and Unicode conversion
- Benchmarked SAP system performance and identified bottlenecks during ECC6.0 upgrade and Unicode conversion
- Through tuning and elimination of stop points, was able to significantly reduce the upgrade and conversion runtime
- Technical consultant to this project responsible for pre-upgrade design, upgrade, and post-upgrade support and performance tuning
- Conducted knowledge transfer to local Basis Team

SAP Basis, SAP 4.7 x200 Enterprise, SAP ECC6.0 SR2, HP-UNIX 11.23 PA-RISC, HP-UNIX 11.23 IA64, Oracle 9.2.0.7, Oracle 10.2.0.2, HP rp7420, HP rp4400, HP rx6600 HP rx8640

Client Name: Ernst & Young, Ohio, USA
Industry: Professional Services
Project Experience: SAP NetWeaver Project
Project Date: December 2007 - February 2009

- Engaged as Offsite Basis Technical consultant to support multiple ongoing SAP NetWeaver projects
- Installed and configured SAP ERP 2004 IDES systems for in-house training purpose
- Installed and configured SAP ERP 2005 IDES systems for in-house training purpose
- Installed SAP Portal and performed backend configuration needed for ESS/MSS
- Performed Java Stack Add-In install on five SAP 4.7 x110 systems
- Designed and implemented global SAP training environment for client
- Blue-print, installed, and configured System Landscape Directory (SLD) for client
- Installed and rolled out SAP GRC (Governance, Risk, Compliance) 5.2 Suite that consists of Compliance Calibrator, Access Enforcer, Role Expert, and Fire Fighter tools
- Installed Oracle 9i and 10g Database
- Performed Oracle 10g upgrade and Opatch upgrade
- Coordinated and performed SAP kernel and Abap/Java JSPM support packages upgrade for SAP 4.6C, 4.7 x110, ECC5.0, ECC6.0, and BI 7.0
- Registered and configured SAP router for remote login access for SAP
- Performed remote login to troubleshoot and to resolve SAP and Oracle database performance issues
- Provided offsite SAP Basis administrative support

SAP Basis, SAP 4.6C, SAP 4.7 x110, SAP ECC5.0, SAP ECC6.0, Windows 2000 Server, Windows 2003 Server 32-bit, Oracle 9i, Oracle 10g, Redhat Linux, VMware

Client Name: Dyno Nobel, Utah, USA
Industry: Explosives
Project Experience: 64-bit Migration and SAP ECC6.0 SR2 Upgrade w/ Combined Unicode Conversion
Project Date: August 2007 - December 2007

- Engaged as Onsite Basis Technical Consultant in the 64-bit hardware migration / SAP ECC6.0 upgrade with Combined Unicode Conversion project
- Participated and assisted in new hardware-sizing planning and built initial ECC6.0 sandbox as requested by client
- Migrated Production 32-bit database to 64-bit MS SQL 2005 Server without any major issues
- Performed system migration from 32-bit to 64-bit using migration tools to reorganize database into new schemas as used by NetWeaver2004s
- Upgraded from ‘AS-IS' 4.6C landscape (MS SQL 2000) on Windows Server 2000 32-bit to ‘TO-BE' ECC6.0 (MS SQL 2005) on Windows Server 2003 x64
- Performed Combined Unicode Conversion with ECC6.0 upgrade. Upgraded system from 4.6C Single-Code Page to ECC6.0 Unicode
- Troubleshooting of database, OS, and SAP Basis level during various phases of Prepare and Upgrade
- Benchmarked SAP system performance and identified bottlenecks during ECC6.0 upgrade
- Through tuning and elimination of stop points, was able to significantly reduce the upgrade runtime
- Installed Solution Manager 4.0 and configured End-To-End Root Cause Analysis and Maintenance Optimizer
- Performed installation and configuration of AS-Java post ECC6.0 upgrade
- Sole technical consultant to this project responsible for technical upgrade design, developer support, and application of ABAP and Java support pack stack upgrade
- Conducted upgrade knowledge transfer to local Basis Team

SAP Basis, SAP ECC6.0, Solution Manager 4.0 Windows 2003 Server x64, MS SQL 2005, HP Proliant DL 385/585, EMC RepliStor, VMware, Redhat Linux

Client Name: Aflac, Georgia, USA
Industry: Insurance
Project Experience: SAP HCM Implementation
Project Date: June 2007 - August 2007

- Engaged as Onsite Basis Technical Consultant as part of the HCM implementation/migration from PeopleSoft
- Involved in SAP NetWeaver landscape design, blueprinting, hardware sizing, realization, and go-live of Adobe Document Services
- Performed installation and configuration of Adobe Document Services in a Windows 2003 Server x64 and MS SQL2005 clustered environment
- Blueprint and installed high availability Adobe Document Services and setup backend configurations between Abap stack and Java Stack to enable PDF forms printing needed for Employee Pay Statements, Checks, W2 forms, and etc.
- Installed SAP NetWeaver Developer Studio with Adobe LifeCycle Designer for developers
- Configured and tested settings necessary for PDF forms processing in ABAP environment
- Configured and checked settings needed for interactive forms processing in Java environment for SAP ESS/MSS Portal
- Setup RFC connection in ABAP to connect to Adobe Document Services running on Java
- Setup Destination service in Visual Administrator to allow communication and data transmission between Java and ABAP environments
- Connected ADS to other SAP systems in the landscape through RFC connection for interactive forms usage
- Performed troubleshooting, error analysis, and trace logging for ADS connection and configuration issues
- Monitored performance status and statistics of Adobe document services EJB through Visual Administrator
- Deployed XDC files needed by Adobe document services to create printable forms
- Configured and tested PDF forms printing on regular printer, as well as MICR printer
- Documented ADS configuration process and conducted knowledge transfer to client

SAP Basis, SAP ECC6.0, Windows 2003 Server x64, MS SQL 2005, HP Proliant DL 385, Adobe Document Services, SAP NetWeaver Developer Studio, Adobe LifeCycle Designer, SAP Portal ESS/MSS, Visual Administrator

Client Name: Tremco, Ohio, USA
Industry: Specialty Chemical
Project Experience: SAP ECC6.0 SR2 Upgrade
Project Date: April 2007 - June 2007

- Engaged as Onsite Basis Technical Upgrade Consultant on SAP ECC6.0 upgrade project
- Worked with local Basis Team to document the As-Is and To-Be upgrade scenarios, and identified options that deliver the required business solutions on time and within budget
- Performed Oracle database upgrade from 9.2.0.4 to 10.2.0.2
- Identified and implemented database security patches and fixes using OPATCH utility
- Analyzed file system and storage factors for the execution of ECC6.0 upgrade. Defined archive log mode strategy for ECC6.0 upgrade
- Identified and setup directory structures, file systems, and directory permissions needed for ECC6.0 upgrade
- Maintained support packages for ECC6.0 upgrade. Executed SPDD and SPAU for correction of dictionary and changed SAP objects
- Installed and configured Java environment and Upgrade Assistant needed for ECC6.0 upgrade
- Performed upgrade from SAP 4.6B to SAP ECC6.0 in a HP-UNIX 11.23 IA64 and Oracle 10g environment
- Troubleshoot database, OS, and SAP Basis level during various phases of Prepare and Upgrade. Benchmarked SAP system performance and identified bottlenecks during ECC6.0 upgrade
- Conducted and coordinated Basis upgrade activities that include ECC6.0 upgrade, backup, going-live checks, support packages and plug-in application, kernel upgrade, SAPgui distribution planning, as well as database performance tuning
- Used of BRtools for backup, restore, media management, table index operations, and collection of database information for Cost Based Optimizer
- Conducted regular upgrade review sessions with local Basis Team to make sure ECC6.0 upgrade conforms and aligns with customer's overall project plan
- Documented the entire SAP ECC6.0 upgrade process and assisted in system transition to steady state for customer
- Conducted upgrade knowledge transfer to local Basis Team

SAP Basis, SAP 4.6B, SAP ECC6.0 SR2, HP-UNIX 11.23 IA64, Oracle 9.2.0.4, Oracle 10.2.0.2, HP RX7620, HP Data Protector

Client Name: Publix Supermarket, Florida, USA
Industry: Retail
Project Experience: SAP ECC6.0 SR2 & SAP NetWeaver 2004s BI 7.0 Upgrade
Project Date: March 2007 - April 2007

- Engaged as Onsite Basis Technical Upgrade Consultant on BW/R3 upgrade project
- Upgraded from SAP BW 3.0B to SAP NetWeaver 2004s SR2 BI 7.0 in a AIX 5.3, DB2 UDB and IBM P-series environment
- QA'd client teams Upgrade process and documentation for their ECC6.0 upgrade
- Conducted Q&A review sessions with Basis and BW Team to insure BW upgrade conforms to customer's IT enterprise architecture and aligns with ECC6.0 upgrade project
- Worked with Basis Team to document the As-Is and To-Be upgrade scenarios, and identified options that deliver the required business solutions on time and within budget
- Worked closely with BW and Basis Team to perform Pre-Upgrade and Post-Upgrade activities
- Conducted and coordinated Basis upgrade activities that include BW upgrade, backup strategy, going-live checks, support packages and plug-in application, SAPgui distribution planning, OS and hardware sizing, and database performance monitoring
- Performed successful BW upgrade to SAP NetWeaver 2004s SR2 BI 7.0 per SAP Best Practice and ASAP methodology
- Documented the entire BW upgrade process and assisted in system transition to steady state for customer
- Identified new BW capabilities that provide customer with new improvements and enhancements on existing required business solutions
- Benchmarked BW system performance and identified bottlenecks at the OS, database, and SAP basis level during BW upgrade
- Conducted upgrade knowledge transfer to Basis Team

SAP Basis, SAP 4.6C, SAP ECC6.0 SR2, SAP BW 3.0B, SAP BI 7.0, AIX 5.3, DB2 UDB, IBM P-series

SAP Basis Administrator
Sep 2009 - Feb 2007 SCA Americas

- Primary SAP Basis Administrator supporting Z/OS 1.4 based SAP 4.6B systems, OS/390 2.9 based SAP 4.6C systems, AIX 5.3 based SAP BW 3.1 (Content) systems, and AIX 5.3 based SAP APO 3.0A systems
- Provided 24/7 Basis support to SAP users that are primarily located in North America and South America
- Performed daily monitoring and administrative functions on 16 SAP systems across 5 SAP landscapes
- Analyzed and tuned system performance, database performance, and established system connections where appropriate
- Performed installs, compliance troubleshooting, root-cause analysis, performance monitoring, and workload balancing when required
- Worked at the operating system to install, maintain, and administer the SAP instances
- Performed upgrades for SAP kernels, support packages, database patches, OSS notes application, and other system corrections
- Optimized the technical performance characteristics of the SAP environment including OS, database, application servers, programs, and reports
- Configured Solution Manager components such as CHARM, End-To-End Root Cause Analysis, and Maintenance Optimizer
- Performed weekly health-check and system tuning through SAP Solution Manager Early Watch Alert reports
- Familiar with SAP problem reporting and OSS notes requests through SAP Solution Manager
- Attended bi-weekly Basis teleconference with Basis team in Sweden to review regional and location-specific IT assignments and business requirements in SAP systems
- Collaborated with Basis team to determine strategy and plan for system implementations
- Knowledge of Problem Ticketing and Change Request orders through HP Service Desk and RT Help Desk
- Supported going-live project activities through SAP Going Live Check services
- Developed practices and procedures to manage technologies based on "best practice" standards
- Documented daily administrative and problem resolution procedures for Basis team
- Transported SAP change requests through CTS and TMS
- Provided role creation and role modification for single and composite roles to support diverse business units
- Implemented assignment of users to SAP roles that comply with all internal and regulated MICR controls
- Created and maintained user master records, user groups, activity groups, authorizations, and profiles
- Facilitated security requirements between SAP user community, configuration, and programming teams
- Implemented user account security policies and procedures for SAP environments
- Maintained and assigned pre-authorized user accounts across all SAP instances and clients including passwords, pre-defined profiles, and activity groups
- Provided SAP security consultation throughout SCA Americas
- Provided support and assistance during internal and external audits
- Researched, evaluated, and implemented new SAP security products, procedures, and methods
- Investigated misuse of computer resources
- Developed and administered information security rules and authorizations
- Provided business continuance support

SAP Basis, SAP R/3 4.6B/ 4.6C (CTS, TMS), SAP BW 3.1, SAP APO 3.0A, Solution Manager 4.0, HP Service Desk, SAP Solution Manager 4.0, Z/OS 1.4, OS/390 2.9, AIX 5.3, Redhat Linux, Windows, VMware

SAP Basis Administrator
Jul 2001 - Sep 2006 Hercules Inc.

SAP R/3 Experience:

- Primary SAP Basis/Database Administrator supporting HP-UNIX 11.11 based SAP 4.6C systems
- Provided 24/7 Basis support to SAP 4.6C users that are mainly located in Asia Pacific and Latin America
- Attended bi-weekly teleconference with remote consulting service, Atos Origin, to review regional and location-specific business requirement changes in SAP 4.6C
- Performed daily monitoring and administrative functions on 15 SAP systems across 3 SAP landscapes
- Familiar with HP-UNIX commands and the use of Shell-scripting for scheduling daily SAP syscheck and Oracle database statcheck
- Served as technical liaison to Hercules, SAP, Oracle, HP, and Atos Origin to facilitate efficient and prompt problem resolution
- Knowledge of Problem Ticketing and Change Request orders and their approval process within Remedy Help Desk
- Installed and implemented Chinese (Traditional and Simplified), Korean, Portuguese, and Spanish language packs in SAP 4.6C systems
- Documented day-to-day administrative and problem resolution procedures for Basis team
- Planned, coordinated, and implemented Legal Change Patches in SAP 3.1I; Support Packages in SAP 4.6C and BW 3.1 systems
- Planned, coordinated, and performed SAP Kernel upgrade in SAP 3.1I, 4.6C, and BW 3.1 systems
- Performed SAP Homogenous System Copy and client copy in SAP 3.1I and 4.6C systems
- Installed and upgraded SAP Plug-In in 4.6C and 3.1I systems
- Analyzed and tuned system performance, database performance, and established system connections where appropriate
- Performed installs, compliance troubleshooting, root-cause analysis, performance monitoring, and workload balancing when required
- Worked at the operating system to install, maintain, and administer the SAP instances
- Collaborated with Basis team to determine strategy and plan for system implementations, system maintenance, systems stress-testing, failover, and disaster recovery
- Created 4.6C SAP transport system landscape and transported change requests through CTS and TMS
- Familiar with SAP problem reporting and SAP Marketplace notes research and requests
- Researched technical issues that are related to system installation, upgrade, configuration, and performance
- Tested, configured, and implemented Self-Service Transport Management tool, Object Manager, across all SAP landscapes
- Delivered project on time, within budget, and successful “Go Live” with 82 developers
- Planned and created 3 Virtual Transport Landscapes in SAP 3.1I to support Object Manager transport requests for Hercules International GmbH (HIG) Project
- Scheduled and monitored SAP jobs through job scheduler called Tivoli Maestro
- Performed required SPAM/SAINT upgrade prior to LCP/Support Packages import
- Planned and upgraded Dun & Bradstreet 3.1 in SAP 3.1I systems
- Performed routine next extend increase for Oracle Database tables and reorganized tablespaces, tables, and rebuilt indexes when necessary
- Identified and implemented Oracle security patches using OPATCH utility
- Planned and upgraded SAPDBA & BRtools for all SAP systems
- Performed Oracle database restore using BRtools and HP Omniback/Data Protector
- Participated and assisted in SAP 4.7 upgrade from SAP 3.1I
- Participated and assisted in SAP BW 3.1 upgrade and SAP BW content upgrade
- Participated and assisted in Oracle 9.2 upgrade from Oracle 8.1.7
- Performed Workflow customization in SAP 3.1I and 4.6C systems
- Identified and resolved Chinese codepage translation issues within Legacy System Migration Workbench (LSMW) in SAP 4.6C systems

Enterprise Monitoring and Management Experience:

- Active role in department-wide Information Technology Infrastructure Library (ITIL) Mega-Processes implementation and Work Process Redesign (WPR) project
- Delivered Enterprise Monitoring Management project on time, within budget, and successful Go Live
- Participated in the planning, design, and developing of life-cycle oriented processes and procedures for Global Operations maintenance and support
- Participated in the continuous improvement of standards and delivery processes for the Enterprise Management Service area
- Developed technical documentations, IT swimlanes, flow-charts, and diagrams to support the implementation of Global Operations Transition to Steady State (TSS) process
- Administered HP OpenView monitoring framework that includes OpenView Operations 7.1, Network Node Manager 7.1, OV Reporter 3.5, Microsoft Operations Manager 2005, Service Navigator 8.0, Service Desk 4.5, Service Information Portal 3.2, TelAlert 5.4, and Remedy Help Desk
- Worked closely with systems engineers to ensure a quality and sustainable infrastructure
- Assisted in root cause analysis on service problems and failures. Maintained a 24/7 availability window for all SAP systems using HP OpenView monitoring tool
- Installed, configured, and implemented Microsoft Operations Manager 2005
- Planned, designed, and interfaced MOM 2005 with HP OpenView through Product Connector and Smart Plug-In
- Configured auto-forwarding of critical alerts from MOM 2005 into HP Openview console per Class of Service (COS) defined
- Installed, configured, and implemented HP Service Information Portal on time, within budget, and successful Go Live
- Installed, configured, and implemented HP Service Navigator on time, within budget, and successful Go Live
- Created Service Hierarchies and Service Views based on data imported from HP OpenView
- Configured and mapped HP OpenView messages to services in HP Service Navigator
- Configured and interfaced HP Service Information Portal with HP Service Navigator, HP OpenView, HP Network Node Manager, Remedy Help Desk, and MRTG Network Traffic Monitoring tool
- Designed and created Worldview Service Topology Map of hardwares, softwares, and applications through XML scripting
- Installed, configured, and implemented HP Service Desk on time, within budget, and successful “Go Live”
- Tuned and implemented Configuration Management Database (CMDB) within HP Service Desk for tracking hundreds of production and non-production servers, applications, network routers, licenses, and vendor support materials
- Provided CMDB technical assistance and training as needed
- Configured CMDB to support Class of Service (COS), Location of Service (LOS), and Type of Service (TOS) requirements defined by Global Operations

SAP Basis, SAP 3.1I/ 4.6C/ 4.7, SAP BW 3.1, XML, Oracle 8.1.7/ 9.2, Dun & Bradstreet 3.1, WebFOCUS Reporter 5.2, HP Service Navigator 8.0, HP OpenView, HP Network Node Manager 7.1, Remedy Help Desk, OpenView Operations 7.1, OV Reporter 3.5, Microsoft Operations Manager 2005, Service Desk 4.5, Service Information Portal 3.2, TelAlert 5.4, Remedy Help Desk, MRTG Network Traffic Monitoring, BRtools, LSMW, HP Service Desk, HP Service Information Portal, IBM OS/390, HP-UNIX 11.11

IT Consultant @ Hercules
Sep 2000 - Apr 2001 Spherion Technology

- Pilot-tested US$1.8M capital Information Technology Enterprise Management (ITEM) project.
- Planned, installed, and customized CA Unicenter TNG enterprise softwares and hardwares in a “proof of concept” laboratory environment
- Assessed and managed the complex technologies that made the enterprise management pilot a success
- Anticipated ROI of the successful Enterprise Management project is ratio 5:1
- Planned, designed, and maintained IT Intranet Websites
- Designed, programmed, and maintained Lotus Notes Database Applications
- Provided Management with Gartner research data as needed
- Monitored stability of major operating systems using HP OpenView monitoring tool
- Monitored scheduled SAP jobs using Tivoli Maestro
- Monitored SAP printing and faxes using UniQ and Topcall
- Provided business-hour support to IT Operations Center and Help Center

SAP R/3, Lotus Notes, Lotus Domino, HP OpenView, Tivoli Maestro, CA Unicenter TNG, UniQ, Topcall, Windows

IT Consultant @ Hercules
Dec 1999 - Sep 2000 Manpower

- Provided telephone/email support to end user base of 10,000
- Setup end users with corporate VPN client for DSL or dialup connection
- Performed remote installation and troubleshooting of desktop applications
- Troubleshoot and diagnosed PC hardware and peripherals
- Performed password reset and unlocking of SAP user account, network account, and VPN account
- Identified network outages and notified appropriate groups for immediate resolution
- Performed ticket escalation when needed
- Logged and tracked tickets in Lotus Helpdesk system to ensure timely resolution
- Supported various applications such as Cisco VPN client, Lotus Notes, SAPgui, Admin tool, Microsoft Office suites, Internet Explorer, and Center Vu
- Monitored real time service level by monitoring ticket queues, ticket assignments, process time, and resolution time to ensure positive user experience
- Assimilation of report data for distribution to management

Cisco VPN Client, Lotus Notes, Lotus Helpdesk, SAP 3.1I, SAPgui, Admin Tool, Microsoft Office, Internet Explorer, Center Vu, Windows

Jr. Consultant (Intern)
Mar 1998 - Mar 1999 PwC

- Programmed Computer Based Training courses for SAP clients
- Performed quality assurance and quality control for SAP CBT programs
- Assisted Tech team in analyzing, detecting, and resolving errors in CBT ROMs
- Assisted in training new employees

SAP R/3, Toolbook II Instructor, Visual Basic, Windows, MS Word, MS Excel, MS Powerpoint

Education

MBA
Sep 2015 - May 2018 Johns Hopkins University
B.S
Sep 1997 - Dec 2000 Drexel University