91 lead support engineer jobs found

We’re currently seeking a Lead Support Engineer who is passionate about helping provide top-tier Technical Support to our growing customer base. As an early member of the Support team, you will have the opportunity to be a significant game changer! You will partner directly with our CEO and will be responsible for understanding every aspect of our platform and relaying this knowledge to our customer base, efficiently resolving issues and delivering world-class support. About Us We are a leading Journey Analytics software that helps organizations to visualize, analyze and experience the total customer journey, empowering data-driven teams to grow, collaborate and innovate faster. Our platform drives growth at some of the world’s most impactful companies including AT&T, HP, Informatica, AppLovin and RedHat. Powered by partnerships with more than 40 solutions such as Salesforce, Microsoft, Oracle and HubSpot. Responsibilities • Consistently deliver a delightful support...

As a Principal Engineer, you will own the development of our platform infrastructure. We are looking for a motivated engineer who will meaningfully contribute to the core technology that powers our company. You will focus on improving the efficiency and reliability of our infrastructure as we scale our data processing pipeline, add new partner integrations, build out new services, and develop infrastructure to support our digital guest experience.  About You: - 7+ years of experience architecting and building complex software systems.   - Experience with a mix of modern programming languages. Ideally, experience with both interpreted languages (Python, Ruby, etc) and compiled languages (JVM-languages, C-ish, etc).   - Deep experience with the design and use of complex, distributed systems using mechanisms like web service APIs, queuing systems, etc.   - Strong database schema design and query optimization.   - You enjoy agile software development processes.   -...

As a Software Engineer, you will own the development of tools and services for our hospitality team. This is a new team and you will have the opportunity to develop these systems from the ground up. What you’ll be doing: - Own end to end development of your products: design, implement, deploy, and support.   - Collaborate with product management and other engineers on technical vision, design, and planning   - Write great automated tests and lead on operational excellence   Contribute to and advocate for good engineering practices We’re looking for someone with: - 4+ years of experience architecting and building complex software systems.   - Experience with a mix of modern programming languages. Ideally, experience with both interpreted languages (Python, Ruby, etc) and compiled languages (JVM-languages, C-ish, etc).   - Deep experience with the design and use of complex, distributed systems using mechanisms like web service APIs, queuing systems, etc.   - Experience...

Job Description: We are the worldwide leader in networking that transforms how people connect, communicate, and collaborate. Since 1984, We have led in the innovation of IP-based networking technologies such as routing, switching, security, unified communications, video, and wireless. Our responsible business practices help ensure business sustainability and environmentally conscious operations and products. Job Requirements: Core Software Group seeks an experienced Engineer to participate on a project team of engineers involved in development of software for our products. Requires use of a strong background in SW design, documentation and implementation, on projects that may include any of the following list of responsibilities and skills. Role & Responsibilities The ideal candidate should possess the following attributes: ● Work closely with other SW and HW Engineers to develop and support protocols ● Design, and determine product direction ● Represent your team...

Occupations: IT-Software Development: Computer-Network Security, Database Development-Administration, Desktop Service and Support, Enterprise Software Implementation & Consulting, General-Other: IT-Software Development, IT Project Management, Network and Server Administration, Software-System Architecture Job Description: Sr. Software Engineer - Gaming Universe - MS OS The Sr. Software Engineer I is responsible for the design, implementation, and optimization of major game systems. Responsibilities • Design, implement, optimize and de-bug systems • Accurately estimates project time lines with lead designers and determines risks in order to drive projects forward effectively • Works with cross-functional teams, both internally and externally • Responsible for multiple projects • May lead project with multiple team members • Proficient in diverse problem solving • Assigned to short and long term projects • Other duties as assigned by supervisor Job Requirements:...

Occupations: IT-Software Development: Computer-Network Security, Database Development-Administration, Desktop Service and Support, Enterprise Software Implementation & Consulting, General-Other: IT-Software Development, IT Project Management, Network and Server Administration, Software-System Architecture Job Description: Sr. Software Engineer - Gaming Universe - MS OS The Sr. Software Engineer I is responsible for the design, implementation, and optimization of major game systems. Responsibilities • Design, implement, optimize and de-bug systems • Accurately estimates project time lines with lead designers and determines risks in order to drive projects forward effectively • Works with cross-functional teams, both internally and externally • Responsible for multiple projects • May lead project with multiple team members • Proficient in diverse problem solving • Assigned to short and long term projects • Other duties as assigned by supervisor Job Requirements:...

ABOUT US With a mission to improve lives through learning, we are a global marketplace for learning and teaching online. More than 20 million students learn from an extensive library of over 65,000 courses taught by expert instructors. Whether learning for professional development or personal enrichment, students can master new skills through self-paced, on-demand courses, while instructors have a way to share their knowledge with the world. For companies, we offer for Business subscription access to a collection of business-relevant courses as well as a simple platform to host and distribute their own content in one central place. Were a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Our culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, we are privately owned...

Job Description: Firmware Lead San Francisco · Full Time We are building a world powered by voice, to make it easier for people to communicate and get more done, without losing focus. Our technology and devices provide a secure, encrypted platform for instant voice communication for people and machines, on any device, over any distance, without boundaries. Job Description What you’ll do As an embedded firmware engineer, you will be responsible for creating and maintaining firmware running on all embedded devices. You will have responsibilities spanning all aspects of product bring-up and test: Bring up new SoCs, chipsets, sensors, and products Write, debug, and integrate new device drivers, protocols, and other firmware code across OnBeep product line Interacting with Hardware, OS, Test, Operations and various other cross-functional teams throughout ecosystem Review board schematics and data sheets Utilize oscilloscopes, logic analyzers, and other test equipment to...

Are you excited by an opportunity to use your Artificial Intelligence and Machine Learning skills to enable billions around the world lead healthier, happier, longer lives! If so, we have a once in a lifetime opportunity for you! We are bringing together the rockstar talent to build a best in class AI team in digital health. Right now, we're looking for a top-notch AI/Machine Learning Engineer to bring virtual care to billions of people globally safely and securely.  About Us We are a World Economic Forum Technology Pioneer, is the world’s first Global Health Practice delivering immediate, world-class healthcare 24/7 from query-to-cure. Through video, voice, and text chat on any mobile device or personal computer, we connect hundreds of millions of people in 174 countries with the most trusted and compassionate health advice from a network of more than 107,000 top doctors. How does that work? You can search the world's largest library (6 billion answers served) of...

Architect, JavaScript Applications We are looking for a phenomenal Software Architect to lead a product team and help take the product to the next level.  Successful candidates are passionate, inquisitive, pragmatic, team-oriented, collaborative, detail-oriented, and thorough. You will work closely with cross-functional team members across the product management, engineering, QA, services delivery, customer support, analytics, and devops teams - so good interpersonal skills are a must!  This is a hands-on, technical role where you will be responsible for designing, building, documenting, and improving the services and functionality of the product. You will follow an agile development process to take functional and non-functional requirements through sprint cycles to deployed code and product releases. You will own all major areas of the application and will contribute directly to delighting our customers and changing the way banks use pricing data, interact with their...

As a Security Engineer, you love to interact with customers, both current and potential. You will provide direct support to our customers so you will quickly become very familiar with our products. You have excellent communication skills that demonstrate your personal professionalism and knowledge of software security.  Who are you? You are mission-focused, highly team-oriented, have leadership skills and are able to help us build a strong customer service team. You love to work in a fast-paced and agile environment, love the entrepreneurial spirit and want to be part of the ground-breaking new company.  Our customers use our product to deploy host-based network security, vulnerability management, compliance monitoring, system access management and intrusion detection on a variety of cloud provider environments. Our customers will look to you for authoritative guidance and answers as they adapt to cloud-based security management and migrate their technology and businesses...

Blockchain technology can transform private securities by increasing secondary liquidity, simplifying transfer of ownership, improving transparency and auditability, driving efficiency and lowering costs. Yet, compliance has remained a major challenge. Precisely because tokens are so easy to transfer, the need for a robust solution that enforces regulatory requirements on every trade is even greater.  Our mission is to power the future of crypto-securities by building a decentralized compliance protocol that standardizes the way securities are issued and traded on the blockchain. We’re looking for customer-minded software engineers that are comfortable contributing to all areas of our technology platform. As a Senior Software Engineer, you will be responsible for the delivery of new products. You will work on both frontend and backend code, contribute to our infrastructure and help build our open source blockchain technology stack. You should be familiar with current web...

At the heart of all whitebox switches is the merchant silicon, the ASIC - managing the data plane and forwarding traffic.  We pride itself on the agility and flexibility of our hardware abstractions - so understanding and efficiently using the underlying hardware is a critical part of our product.  We are looking for a Software Engineer who specializing in SDK programming of forwarding silicon. As with all Software Engineering roles with us - delivering quality products is the core responsibility.  Developers are crucial to all aspects of the cycle - from the backend infrastructure to the finishing touches. We live and breathe a customer first, customer last mentality and our Software Engineers are the backbone to delighting customers.   The role of a Software Engineer is much more than coding - here with us, our developers serve a critical role in every step of the software lifecycle.   As a Software Engineer, ASIC Specialist - you will always have a seat at the table and are...

Supporting a hardware platform goes beyond the basics needed to boot a device, spin the fans, and blink the LEDs.  With us, we appreciate the expertise that is necessary to truly onboard new hardware - yielding true support of a platform.  We are seeking a Software Engineer with a specialty in platform porting and management to write quality infrastructure code used to manage all environmentals and hardware peripherals.  As with all Software Engineering roles with us - delivering quality products is the core responsibility. Developers are crucial to all aspects of the cycle - from the backend infrastructure to the finishing touches.  We live and breathe a customer first, customer last mentality and our Software Engineers are the backbone to delighting customers. The role of a Software Engineer is much more than coding, our developers serve a critical role in every step of the software lifecycle.   As a Software Engineer, Platform Specialist - you will always have a seat at the...

Job Description: Lead Hardware Engineer Cupertino, Sunnyvale, Remote · Cofounder We are a cutting-edge, all-remote Internet of Things company with multiple product lines and plans for rapid expansion. Our vision is to connect everything you own — your car, your house, your boat, your plane — into a unified ecosystem, the likes of which we can only dream about. Job Description Summary of essential skills and background: • Manage the initial and on-going development of electronic components and products. • Manage the ‘in life’ resources, processes and systems for electronic components and technical builds. • Develop solutions by guiding development of component specifications; overseeing testing efforts; leading engineers • Hardware architecture, design, implementation, testing and debugging of complex high speed systems Job Responsibilities: Lead Hardware Engineer will: • Deliver technical and project requirements by leading Junior and Apprentice Engineers. • Meet...

We are looking for a talented and enthusiastic full-stack engineer who shares our passion for building products that truly delight users. As one of the first 10 employees, you must feel comfortable working in a fast-paced environment. Requirements   * You’ve been building web applications professionally for 3+ years.   * You have experience with front-end programming languages -- e.g., React, Angular or Ember. * You have experience with functional or imperative programming languages -- e.g., PHP, Python, Ruby, Go, C, or Java.   * You can lead technical architecture discussions and help drive technical decisions.   * You write understandable, testable code with an eye towards maintainability.   * You are a strong communicator. Explaining complex technical concepts to designers, support, and other engineers is no problem for you.   * You have a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience....

Hi there! We're looking for a senior engineering leader to help grow our engineering team and play a critical role in shaping the culture of a 100% remote team. Interested in heading a remote team on a mission to help everyone be more productive at work? Then read on…  We know applying for and taking on a new a job at any company requires a leap of faith. We want you to feel comfortable and excited to apply with us. To help share a bit more about life in the company, here are a few resources in addition to the job description that can give you an inside look at what life is like with us. We hope you'll take the leap of faith and apply. Our Commitment to Applicants Culture and Values  Our Guide to Remote Work Our Code of Conduct Diversity and Inclusivity  We are proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Even though our job description may seem like we're looking for a specific candidate, the role...

We are looking for an accomplished and enthusiastic device software engineer to build digital health and medical products for consumers. In this role, you will have an opportunity to envision, architect, design and implement embedded software across both vertical stacks from metal layer controller to the upper layer connectivities, and wide range of technologies over the system horizontal. The role will also give you an opportunity to lead the project, bring innovation to the engineering process and thinking, influence product user experience and intelligence.  In addition to improving overall performance of current generation products, you may evaluate and work with new SOCs, advanced sensors, tools chains, RTOS’es, storage, UI, and other embedded technologies, to architect, prototype, and bring up next generation platforms or its subsystems. You will closely work with cross-function teams to structure designs, define APIs, integrate signal processing and machine learning...

The company, the leader in micro-segmentation, prevents the spread of cyber threats inside data centers and cloud environments. Enterprises such as Morgan Stanley, BNP Paribas, Salesforce, Workday, and Oracle NetSuite use us to reduce cyber risk and achieve regulatory compliance. Our Adaptive Security Platform™ uniquely protects critical information with real-time application dependency mapping and micro-segmentation that works in any data center, public cloud, or across hybrid deployments on bare-metal, virtualization, and containers. Job Description We are looking for a hands-on software engineer to join its System Platform Team, responsible for the core framework upon which our Adaptive Security Platform is built. This role requires advanced knowledge of at least one scripting language such as Bash, the ability to learn and write tools in other languages such as Ruby, and prior experience with successful delivery of code. Being a self-starter is the key here: we seek an...

We recently named to the CNBC Disruptor 50 list, stops cyber threats by controlling the lateral movement of unauthorized communications through its breakthrough adaptive segmentation technology. The company’s Adaptive Security Platform visualizes application traffic and delivers continuous, scalable, and dynamic policy and enforcement to every bare-metal server, VM, container, and VDI within data centers and public clouds. Using us, enterprises such as Morgan Stanley, Workday, Plantronics, Salesforce, NetSuite, Oak Hill Advisors, and Creative Artists Agency have achieved secure application and cloud migration, environmental segmentation, compliance and high-value application protection from breaches and threats with no changes to applications or infrastructure.  Position Description We are looking for motivated and passionate engineers to join the Platform area of the Policy Compute Engine (PCE), the central brain of our Adaptive Security Platform product. Our Platform...