Job Description
We are redefining business communication and collaboration with our shared inbox for teams. We bring all of your communication channels (email, Facebook, Twitter, etc.) into one place, so you can triage and assign messages, have internal conversations around them, and even sync your work across other services you use from Salesforce to Github. Today, over 2,000 companies rely on us to power communication in their business, and we’re just getting started.
You will be maintaining and enhancing our existing tools to make our engineering and support teams more efficient. As a Tooling & Support Engineer, you will have ownership to streamline our procedures to resolve issues more quickly. This role requires proficiency in both front-end and back-end Javascript as you will be developing against our codebase. You will be the primary technical contact for our thousands of users and a key contributor to our customer experience. By staying close to our users, you will play a role in shaping our future product design. If you are technical, passionate about customer experience & team productivity, we'd love to get to know you.
Responsibilities
-Provide customers with delightful experiences by helping them resolve technical issues
-Build and improve the internal tools we use to support our customers
-Master our product capabilities and serve as the technical subject matter expert for our support organization
-Participate in testing of new and updated features and provide feedback
Requirements
-Strong technical and troubleshooting skills
-Experience with the following systems: HTTP, HTML, REST, email, MySQL, node.js would be a plus
-Experience providing technical support for cross platform products (iOS, Android, etc.)
-Ability to remain calm, composed and articulate when dealing with tough customer situations
-Proficiency in multiple languages, both technical and human
Compensation
$100K – $160K and higher (DOE)
0.0% – 1.0%
Visa Sponsorship
Available
Best Regards,
Kris
Kris Young
Account Manager
BHO Tech
San Jose, San Francisco CA
Phone: 866 816-1615 x 823
kris@bhotech.com
www.bhotech.com
BHO Tech is a Technology Staffing Firm for the Bay Area and Los Angeles technology market.
BHO Tech has its own job board that lists all our open positions for our Candidates.
BHO Tech works with passive candidates from referrals and our internal database comprised of over 200,000 candidates hand-picked and qualified by our Senior Account Executives and Managers developed over 15+years.
We works with passive candidates that are not actively looking for a job and are happily employed but are open to new opportunities.
We look forward to working with you!
BHO Tech's services has the ability to dramatically enrich the employment relationship for our clients and their employees.
What an amazing concept!
Our mission at BHO Tech is to provide:
* On-time delivery of qualified human capital resources to ensure our clients meet the unpredictable demands of their business
* Unparalleled customer service along with state-of-the-art recruiting services for our clients.
* Establish long-term, mutually beneficial business partnerships with all our clients.
Everything that we do at BHO Tech is based on some simple core values:
* Customer satisfaction is our highest goal - and everything we do should drive it. We believe that success in this area will allow us to take better care of our clients.
* Results are the most important thing, but we must get there ethically and legally.
* Respect for the individual - play nice with others.
* Celebrate team wins - and learn from our mistakes.
* Kaizen= constant improvement…the blend of "kai" meaning "change" and "zen" meaning "for the better".
* Communicate clearly and truthfully.
* Have fun!
This also will include high expectations around our clients and competition.
We believe that every client can and should be able to speak on behalf of BHO Tech to friends, family & colleagues.
We will ask you to represent us proudly.
We have a great opportunity in the marketplace - but, I can’t tell you that is all easy.
We seek to improve what we do and how we do it every day, in every area.
We like a challenge and you’ll be very happy to work with BHO Tech!
We are committed to growth and excellence.
Establishing long term business relationships.