Job Description
Would you like to join one of the fastest growing startups in San Francisco? We are a recent DEMO Traction Award Winner – is the world’s leading browser-based call center software. We have awesome investors, a superb team and we’re looking for people to help provide our customers with speedy help and answers to their questions. If you are an engineer that likes solving problems and working with customers in a support environment, join our fast growing team and help us shape the future of the company. With your intimate knowledge of our support challenges you’ll help inform our future product and internal systems development.
Responsibilities:
- Answer escalated technical support requests via email, chat, and phone
-Collaborate with our engineering team to solve the most complex issues
- Define and build tools that will help streamline the support process
- Identify, document and work with our product engineers on bugs and features
- Act as a liaison between engineering, customer success and sales on technical issues affecting our customers
- Update our knowledge base and troubleshooting documentation for internal and customer use
- Create technical articles to post on our blog
Requirements:
- Fluent in English
- Excellent written and verbal communication skills
- Previous experience in a client-facing technical role for a product business
- Previous experience working with Javascript, jQuery and Databases; ideally application development utilizing REST API’s
- Strong problem-solving, decision-making, and critical-thinking skills
- Ability to make sense of something complex and explain it in plain English
- Professional, courteous and committed to provide amazing customer support
- Open-minded, positive and keen to learn
- Great attitude, team player
- Willing to work flexible hours
- Keen to mentor and help train junior team members
- College degree in a technical subject
Compensation
$50K – $75K and higher (DOE)
0.001% – 0.003%
Visa Sponsorship
Not available
Best Regards,
Kris
Kris Young
Account Manager
BHO Tech
San Jose, San Francisco CA
Phone: 866 816-1615 x 823
kris@bhotech.com
www.bhotech.com
BHO Tech is a Technology Staffing Firm for the Bay Area and Los Angeles technology market.
BHO Tech has its own job board that lists all our open positions for our Candidates.
BHO Tech works with passive candidates from referrals and our internal database comprised of over 200,000 candidates hand-picked and qualified by our Senior Account Executives and Managers developed over 15+years.
We works with passive candidates that are not actively looking for a job and are happily employed but are open to new opportunities.
We look forward to working with you!
BHO Tech's services has the ability to dramatically enrich the employment relationship for our clients and their employees.
What an amazing concept!
Our mission at BHO Tech is to provide:
* On-time delivery of qualified human capital resources to ensure our clients meet the unpredictable demands of their business
* Unparalleled customer service along with state-of-the-art recruiting services for our clients.
* Establish long-term, mutually beneficial business partnerships with all our clients.
Everything that we do at BHO Tech is based on some simple core values:
* Customer satisfaction is our highest goal - and everything we do should drive it. We believe that success in this area will allow us to take better care of our clients.
* Results are the most important thing, but we must get there ethically and legally.
* Respect for the individual - play nice with others.
* Celebrate team wins - and learn from our mistakes.
* Kaizen= constant improvement…the blend of "kai" meaning "change" and "zen" meaning "for the better".
* Communicate clearly and truthfully.
* Have fun!
This also will include high expectations around our clients and competition.
We believe that every client can and should be able to speak on behalf of BHO Tech to friends, family & colleagues.
We will ask you to represent us proudly.
We have a great opportunity in the marketplace - but, I can’t tell you that is all easy.
We seek to improve what we do and how we do it every day, in every area.
We like a challenge and you’ll be very happy to work with BHO Tech!
We are committed to growth and excellence.
Establishing long term business relationships.