About Us
We are the mobile marketing platform built for engagement. Brands rely on us to help them orchestrate multi-channel campaigns from messaging to the in-app experience all from a single, integrated platform. Global brands such as Tinder, Grab, Tesco, and Zynga turn to us to accelerate growth and build long-term customer relationships. Founded in 2012, we are based in San Francisco, with offices across North America, Europe, and Asia. We have received more than $93 million in funding from Norwest Venture Partners, Canaan Partners, Kleiner Perkins Caufield & Byers, and Shasta Ventures. We have been named to Business Insider's Most Valuable Enterprise Startups and SF Business Times Best Places to Work.
Our Culture
Inside the walls of the company (just kidding, our space is open), youll meet employees from 22 countries and counting. We house a world champion air guitarist, three medalists from programming competitions, and six loyal office dogs who greet you at the door with tails wagging. Past perks have included company vacations to Mexico and Palm Springs and, Alfred Hitchcock movie nights, and costume parties. But most of all, we believe in gratitude, collaboration, and karma.
About This Role:
Do you love helping people? Do you love problem solving? We are looking for a Technical Support Engineer extraordinaire who will be on the frontline of our customer care and support. This champion will resolve complex technical issues with enthusiasm, composure under pressure and a customer first attitude. S/he should be comfortable translating complex technical issues into a language that all levels of technical aptitude can understand (from Product to Developers to Marketing).
The Technical Support Engineer focuses on handling inbound escalations/inquiries that range from simple playbook best practices to digging into our codebase. This important role will also help with external client documentation, help mold the triaging process and provide guidance on best practices in support Help us be the best in tackling clients needs!
Given the wide scope of responsibilities, you will get to work with the following:
Qualifications:
Strong technical experience in one of the following:
Benefits
Build more than a Career. Create Meaning.
Best Regards,
Kris
Kris Young
Account Manager
BHO Tech
San Jose, San Francisco CA
Phone: 866 816-1615 x 823
kris@bhotech.com
www.bhotech.com
BHO Tech is a Technology Staffing Firm for the Bay Area and Los Angeles technology market.
BHO Tech has its own job board that lists all our open positions for our Candidates.
BHO Tech works with passive candidates from referrals and our internal database comprised of over 200,000 candidates hand-picked and qualified by our Senior Account Executives and Managers developed over 15+years.
We works with passive candidates that are not actively looking for a job and are happily employed but are open to new opportunities.
We look forward to working with you!
BHO Tech's services has the ability to dramatically enrich the employment relationship for our clients and their employees.
What an amazing concept!
Our mission at BHO Tech is to provide:
* On-time delivery of qualified human capital resources to ensure our clients meet the unpredictable demands of their business
* Unparalleled customer service along with state-of-the-art recruiting services for our clients.
* Establish long-term, mutually beneficial business partnerships with all our clients.
Everything that we do at BHO Tech is based on some simple core values:
* Customer satisfaction is our highest goal - and everything we do should drive it. We believe that success in this area will allow us to take better care of our clients.
* Results are the most important thing, but we must get there ethically and legally.
* Respect for the individual - play nice with others.
* Celebrate team wins - and learn from our mistakes.
* Kaizen= constant improvement…the blend of "kai" meaning "change" and "zen" meaning "for the better".
* Communicate clearly and truthfully.
* Have fun!
This also will include high expectations around our clients and competition.
We believe that every client can and should be able to speak on behalf of BHO Tech to friends, family & colleagues.
We will ask you to represent us proudly.
We have a great opportunity in the marketplace - but, I can’t tell you that is all easy.
We seek to improve what we do and how we do it every day, in every area.
We like a challenge and you’ll be very happy to work with BHO Tech!
We are committed to growth and excellence.
Establishing long term business relationships.