Job Description
Ready to take your career to the next level?
We are looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!
Our work environment is fast-paced and entrepreneurial and we always do whatever it takes to delight our customers.
The Technical Support Engineer is an exciting position in Tier 2-3 Application Technical Support which involves both customer facing, DB management and code reading aspects, to facilitate customer on-boarding as well as customize and maintain the production environments. We are looking for talented and energetic people who are dedicated, enthusiastic and eager to learn.
Duties and Responsibilities:
- Gain expertise in our code and systems to troubleshoot and debug functional issues
- Work with clients, account managers, and technical staff to resolve application problems
- Develop workarounds and recommend custom solutions for client needs
- Taking ownership of technical issues, and working with our Development group to resolve more advanced issues and bugs
- Manage production environments on linux servers
- Develop automation tools and processes for the support group
- Documenting troubleshooting and problem resolution steps
Requirements:
Position Requirements:
- A bachelor's degree in Computer Science or similar level qualifications
- Knowledge and proven experience in writing SQL queries.
- Strong delivery orientation (experience in working in B2B environment an advantage).
- Strong technical and analytical skills
- Excellent verbal+written English communication skills
- Comfortable resolving high visibility customer issues without the need for team lead intervention
Advantage for:
- Experience in customer-support technical roles.
- Any of the following areas of expertise: Java, Application Servers, Windows/UNIX Administration.
- Previous experience / knowledge in the areas of online advertising and search engines.
Requirements:
- Passion, dedication, and desire to be the best
- Ability to work both independently and as part of a team
- Strong interpersonal communication skills
- Proven track-record of problem-solving and solid critical judgment
Region:
USA
Best Regards,
Kris
Kris Young
Account Manager
BHO Tech
San Jose, San Francisco Ca
Phone: 866 816-1615 x 823
kris@bhotech.com
www.bhotech.com
BHO Tech is a Technology Staffing Firm for the Bay Area and Los Angeles technology market.
BHO Tech has its own job board that lists all our open positions for our Candidates.
BHO Tech works with passive candidates from referrals and our internal database comprised of over 200,000 candidates hand-picked and qualified by our Senior Account Executives and Managers developed over 15+years.
We works with passive candidates that are not actively looking for a job and are happily employed but are open to new opportunities.
We look forward to working with you!
BHO Tech's services has the ability to dramatically enrich the employment relationship for our clients and their employees.
What an amazing concept!
Our mission at BHO Tech is to provide:
* On-time delivery of qualified human capital resources to ensure our clients meet the unpredictable demands of their business
* Unparalleled customer service along with state-of-the-art recruiting services for our clients.
* Establish long-term, mutually beneficial business partnerships with all our clients.
Everything that we do at BHO Tech is based on some simple core values:
* Customer satisfaction is our highest goal - and everything we do should drive it. We believe that success in this area will allow us to take better care of our clients.
* Results are the most important thing, but we must get there ethically and legally.
* Respect for the individual - play nice with others.
* Celebrate team wins - and learn from our mistakes.
* Kaizen= constant improvement…the blend of "kai" meaning "change" and "zen" meaning "for the better".
* Communicate clearly and truthfully.
* Have fun!
This also will include high expectations around our clients and competition.
We believe that every client can and should be able to speak on behalf of BHO Tech to friends, family & colleagues.
We will ask you to represent us proudly.
We have a great opportunity in the marketplace - but, I can’t tell you that is all easy.
We seek to improve what we do and how we do it every day, in every area.
We like a challenge and you’ll be very happy to work with BHO Tech!
We are committed to growth and excellence.
Establishing long term business relationships.