Technical Support Engineer

  • BHO Tech
  • San Francisco, CA, USA
  • Oct 22, 2020
Full time Engineering

Job Description

Ready to take your career to the next level?

We are looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in! 

Our work environment is fast-paced and entrepreneurial and we always do whatever it takes to delight our customers. 

The Technical Support Engineer is an exciting position in Tier 2-3 Application Technical Support which involves both customer facing, DB management and code reading aspects, to facilitate customer on-boarding as well as customize and maintain the production environments. We are looking for talented and energetic people who are dedicated, enthusiastic and eager to learn. 

Duties and Responsibilities:

  • Gain expertise in our code and systems to troubleshoot and debug functional issues
  • Work with clients, account managers, and technical staff to resolve application problems
  • Develop workarounds and recommend custom solutions for client needs
  • Taking ownership of technical issues, and working with our Development group to resolve more advanced issues and bugs
  • Manage production environments on linux servers
  • Develop automation tools and processes for the support group
  • Documenting troubleshooting and problem resolution steps

Requirements:

Position Requirements:

  • A bachelor's degree in Computer Science or similar level qualifications
  • Knowledge and proven experience in writing SQL queries.
  • Strong delivery orientation (experience in working in B2B environment an advantage).
  • Strong technical and analytical skills
  • Excellent verbal+written English communication skills
  • Comfortable resolving high visibility customer issues without the need for team lead intervention

Advantage for:

  • Experience in customer-support technical roles.
  • Any of the following areas of expertise: Java, Application Servers, Windows/UNIX Administration.
  • Previous experience / knowledge in the areas of online advertising and search engines.

Requirements:

  • Passion, dedication, and desire to be the best
  • Ability to work both independently and as part of a team
  • Strong interpersonal communication skills
  • Proven track-record of problem-solving and solid critical judgment

Region: 
USA


Best Regards,
Kris
Kris Young
Account Manager
BHO Tech
San Jose, San Francisco Ca
Phone: 866 816-1615 x 823
kris@bhotech.com
www.bhotech.com