Job Description
Description
We are a new type of company focused on creating consumer technology products for the 21st century.
As a QA Support Eng, you will be responsible for working closely with both our Customer Care and Software Quality teams to help ensure the quality of our products are the best in class.
Responsibilities
Identify known software bugs, communicate fixes as they occur, and escalate new issues reported in the field back to the Software Organization
Execute test cases and gather results
Work closely with the engineering team to identify, characterize, and resolve software issues
Report found issues through bug tracking system, effectively follow up and communicate test results
Minimum Qualifications
1-2 Years Customer Facing Support or Care Experiences
Excellent verbal and written communications skills
Exceptional organizational skills and the ability to prioritize work
Excellent problem solving and debugging skillsHave shipped a consumer electronic product previously
Ability to adapt complex issues quickly
Preferred Qualifications
Zendesk or NetSuite
Knowledge of basic Android troubleshooting / debugging (ADB, Logcat)
Basic Unix / Linux command-lineScripting (Python, Shell)
JIRA / Confluence
Best Regards,
Kris
Kris Young
Account Manager
BHO Tech
San Jose, San Francisco Ca
Phone: 866 816-1615 x 823
kris@bhotech.com
www.bhotech.com
BHO Tech is a Technology Staffing Firm for the Bay Area and Los Angeles technology market.
BHO Tech has its own job board that lists all our open positions for our Candidates.
BHO Tech works with passive candidates from referrals and our internal database comprised of over 200,000 candidates hand-picked and qualified by our Senior Account Executives and Managers developed over 15+years.
We works with passive candidates that are not actively looking for a job and are happily employed but are open to new opportunities.
We look forward to working with you!
BHO Tech's services has the ability to dramatically enrich the employment relationship for our clients and their employees.
What an amazing concept!
Our mission at BHO Tech is to provide:
* On-time delivery of qualified human capital resources to ensure our clients meet the unpredictable demands of their business
* Unparalleled customer service along with state-of-the-art recruiting services for our clients.
* Establish long-term, mutually beneficial business partnerships with all our clients.
Everything that we do at BHO Tech is based on some simple core values:
* Customer satisfaction is our highest goal - and everything we do should drive it. We believe that success in this area will allow us to take better care of our clients.
* Results are the most important thing, but we must get there ethically and legally.
* Respect for the individual - play nice with others.
* Celebrate team wins - and learn from our mistakes.
* Kaizen= constant improvement…the blend of "kai" meaning "change" and "zen" meaning "for the better".
* Communicate clearly and truthfully.
* Have fun!
This also will include high expectations around our clients and competition.
We believe that every client can and should be able to speak on behalf of BHO Tech to friends, family & colleagues.
We will ask you to represent us proudly.
We have a great opportunity in the marketplace - but, I can’t tell you that is all easy.
We seek to improve what we do and how we do it every day, in every area.
We like a challenge and you’ll be very happy to work with BHO Tech!
We are committed to growth and excellence.
Establishing long term business relationships.