IT Support Engineer

  • BHO Tech
  • Redwood City, CA, United States
  • Jul 08, 2024
Full time Engineering

Job Description


IT-Software Development: Computer-Network Security, Database Development-Administration, Desktop Service and Support, Enterprise Software Implementation & Consulting, General-Other: IT-Software Development, IT Project Management, Network and Server Administration, Software-System Architecture

Job Description:

We are looking for a full-time IT Support Engineer to provide technical and user assistance to our growing employee base. The ideal candidate will be comfortable troubleshooting issues across hardware, software, and network platforms in Mac, Windows, iOS and Android environments. As a touchpoint for every employee in the company, the right person will have the ability to help creatively scale our team internally both operationally and responsibly.

•Investigate and troubleshoot application, operating system and peripheral errors
•Provision new employee equipment and accounts, including mobile devices
•Continue and establish vendor relationships to ensure we’re using the best tools and services
•Manage all aspects of network connectivity; from telecom hand-off to firewall/routing, Wifi and VPN
•Manage and maintain all video conferencing equipment and the quality of the audio/visual experience at Flipboard
•Test new applications and operating systems for compatibility
•Set up a shared Mac OS X workstation environment
•Expand upon existing ticketing and wiki systems as the company grows
•Understanding of the underlying components necessary to make OpenLDAP, DNS, and DHCP function correctly
•Subject Matter Expert in multiple Desktop Technologies (Maintains documentation, provides training, point-of-contact for vendors and technical escalations)

Job Requirements:


•3+ years of experience in a IT Support role
•Strong experience with Mac applications: Parallels, Bootcamp, MS Office, Safari, Mail, iCal
•Strong desktop hardware experience (MacBooks, Laptops, Printers, Network attached storage)
•Thorough understanding of Networking (TCP / UDP) as it relates to Switching, Routing, Firewalls, and VPN.
•Maintain passwords, data integrity, system access & security for Desktop technologies

Preferred Skills

•Mac/Linux scripting (Bash, Shell, Perl)
•Experience with Open Source Applications
•Previous experience building tools to ensure IT efficiency
•Knowledge of Juniper Junos and Cisco IOS with regards to switching, routing and VPN
•Experience supporting mobile devices in a corporate environment (iPhone, Android, Windows Mobile) a plus

Kris Young
Account Director
BHO Tech
San Jose, San Francisco CA
Phone: (866) 816-1615 x 823